SHIPPING & RETURNS

Shipping

All orders are posted from Melbourne Australia. All orders are shipped within 1- 3 business days.

Shipping totals are calculated at checkout. Express and Registered post are also available upon checkout

You will receive an e-mail with confirmation of shipping the day the order is dispatched

Shipping Times (Australia):


Melbourne: 1-3 business days
Sydney, Brisbane and Canberra: 2-3 business days
Rural QLD, VIC and ACT: 3-4 business days
WA, SA, NT and TAS: 4-5 business days


Shipping Times(International):


United States: 3-10 business days
Canada: 3-10 business days
New Zealand: 3-10 business days
UK: 3-10 business days
Asia: 3-10 business days
Everywhere Else: 3 -15 business day

All orders (domestic and International) are sent via Australia Post Air Mail. Tracking services to most countries are available. All orders within Australia automatically include tracking.

Economy Air parcels - do not come with tracking

Any import duty or taxes are the buyers responsibility.

 

Returns

We hope you love your Tread & Pedals product as much as we have loved hand crafting it, however if you are not 100% happy (god forbid!), you may return it to us for a full refund (less any shipping charges). All returns must be made within 14 working days of receipt of the item.

No refunds on custom orders - this includes bicycle tyre belts as each belt is custom sized as per your order - so please choose carefully.

If you have not received your item by the above mentioned shipping times please contact us so we can track down your item. Any lost items will be replaced or refunded.

If you do decide to return your product you should expect to receive your refund within 3-5 days of us receiving the returned item